Sometimes "check boxes" just don't suffice. This is one of those times. I realize feedback from your customers is critical to your business. Complaints are more valuable than compliments. I don't have any complaints, I am happy to say.

On 4/5/04 we brought our 2003 National Tradewinds in for warranty service and an oil & Lube change. I had provided James with a list of warranty items that needed attention. Upon our arrival he had all the items entered into your work order system and ready to review by us. It was simply a matter of handing over the keys and agreeing on a time for a progress check. We knew that the appointment might take more than one day. I told James that the important thing was getting the work done correctly. James told us that we could stay overnight on the lot in the coach. We had made other arrangements but were glad to hear that this was an option at La Mesa RV. This would be a great service to some of your customers.

We picked up the coach on Wednesday with all items corrected or accounted for. Duane is the only Tech we have met. He fixed slideout leaks on a previous visit for which we are very thankful. He also worked on our coach during this visit.

We are very pleased with our relationship with La Mesa. Everyone we have met there has been friendly, cooperative and concerned with our service requests. We purchased the coach and have had dealings with La Mesa (Coburg) and have been well served by them. James and Duane are outstanding at representing your company. We are very glad that La Mesa opened a place in Portland. We are looking forward to a long relationship and would recommend La Mesa to anyone needing their services.

Best Regards,

C. Harold
Oregon