My wife and I attended your RV show in Miami and we met one of your sales personal, Jimmy Stevens. He showed us over ten different models. He never pushed us into any particular model. We finally decided on a 2005 Dolphin which my wife fell in love with and we bought it! Your finance team was also very professional and we were treated as Royalty. You guys really live to what you preach. I will drive from Miami to Tampa the next time I need any service on my RV - it is worth the drive.
C. Alvarez
Florida
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I wanted to thank you for the professionalism and dedicated customer service you provided my wife and I in the purchase of our 2006 35A Winnebago Adventurer. It was a privilege working with such a person as your self that holds value in keeping your word and showing such strong morale character. Your spirit of excellence and can do attitude told us that you were the right person to sell us a new coach.
The Adventurer truly was an upgrade we will always be thankful for and would not have enjoyed as much, without you and the staff at La Mesa RV’s commitment to customer service!
Sincerely,
D. Siekawitch
Alaska
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We first talked to Leslie Buchannan via e-mail inquiring about the 2006 Allegro Bus. She was very professional and understanding as we explained our objectives and hopes. We are extremely grateful for the kindness, patience and professionalism that Leslie consistently displayed while working with us.
In this day and age, when it is hard to find employees who have high work ethics and who work hard to make the company profitable by meeting the needs of the customer, it is a pleasure to find someone of Leslie’s character. We would, without hesitation, recommend Leslie to others we meet who would like to purchase a coach.
Sincerely,
R. & E. Warren
South Dakota
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Having been in other repair facilities over the years, we fully appreciate your great service, caring and follow through. (A rare commodity nowadays.)
How nice you were to think of us! I hope this will express some position of our gratitude for all your thoughtfulness!
L & T LePage
California
P.S. All seems to be working okay now! No leaks and micro works
I just purchased a 2005 Coachman from Leslie Buchannan at your Tucson store and am now safely home in Colorado to my family’s delight. The transaction from beginning to end was just terrific and I have Leslie to thank.
B. Herrfeldt
Colorado
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We have been WOW'ED, by your staff here in Florida.
We were shopping for a Class A RV. When we went to your new facility in Tampa, we were given the WOW, treatment.
We were met with a sales staff that actually cares about their customers, each one introducing themselves, asking the right questions, knowledgeable about the inventory all this and an air of professionalism leading us to purchase the RV of our dreams.
Thank you
Sincerely,
A & D Van Baalen
Florida
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The actual delivery of the coach was what sealed it for us. Leslie brought a golf cart around to take us to our coach. As she showed us the remaining areas of the dealership, ALL of the employees came out to thank us and applaud us for being a new customer.
We have never seen this type of service from ANY company we have ever dealt with. This type of courteous, professional service should be a standard that ALL companies should have to measure up to. We are just a mid 30’s couple buying a used coach and we were treated like royalty.
J. and C. Steiner
Tucson, AZ
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We had the privilege of working with Leslie. My wife articulated her priorities and specifications, Leslie didn’t waiver and phoned one day about a couple of new coaches that we might be interested in – it worked.
On a couple of occasions we had to communicate with Larry. Over the phone he calmly and graciously walked us through the problems. My wife was so pleased with the results she made it a point to meet him on our next visit.Congratulations on your thoughtful and professional team of experts.
R. Moulton
Arizona
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This letter is my way of saying Thank You for a job well done by your employee Eli. I had my coach there for an air-conditioning problem, three times. The first two times a good effort was made. That is why I was very confident it would be corrected.
He got the results that he wanted. My unit is working as it should. The results were because of Eli’s principals, he knew there was an obvious problem and wanted to correct it. He was very business-like and professional and very proud of his job and the company he worked for.
Thank you again,
J. Phillips
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All of your employees at La Mesa RV … should be highly commended as they did everything they could to make the transition to our new motorhome as smooth as could be. We would highly recommend La Mesa RV to anyone who would be looking to purchase an RV or needing service.
Sincerely,
G. & D. Rodenmeyer
Texas
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We are writing you this letter to let you know that your employees are superior in every way, there was not one time that they did not have an answer or a solution for us. They were always ready to help in anyway. Upon our departure… we felt as though we had made some really great friends, in such a short time, it was an amazing experience.
We commend them all for a job well done.
Sincerely,
Angelo & Shirley
Arizona
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Sometimes "check boxes" just don't suffice. This is one of those times. I realize feedback from your customers is critical to your business. Complaints are more valuable than compliments. I don't have complaints, I am happy to say. We are very pleased with our relationship with La Mesa RV. Everyone we have met there has been friendly, cooperative and concerned with our service requests.
We are looking forward to a long relationship and would recommend La Mesa RV to anyone needing their services.
Best Regards,
C. Harold
Oregon
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In Tucson: We can't praise your people here enough, especially when they have to work in 100 and 104 degree heat! They were absolutely the friendliest and happiest group of service oriented people we have dealt with and always had a smile, regardless of the stress level. There was not a sour puss or grouch among them.
Sincerely,
Bill & Jo Ann S
California
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Your staff, and I mean, everyone I have spoken to over the phone or in person, all have the most positive and friendly ways of dealing with whatever problem I have brought forth. They are pleasant, willing to help and always get back to me, promptly. I have never felt put off or that my issue, big or little, is a small thing. I feel like I am the most important person that they have helped that day - each time I am helped.
Very pleasantly yours,
J. Boseke
Oregon
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My wife Lynda and I would like to let you know that our experience was one of total enjoyment. Our salesman and now friend, Jerry is without a doubt the most decent, understanding and knowledgeable salesman we have ever had the pleasure of dealing with.
If Lynda and I or any of our friends ever need an RV, you can rest assured that we will not hesitate to recommend La Mesa RV of Yuma.
Thank You
Rod & Lynda
Wyoming
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Thank you again so much for helping us out with our electrical problem right before our trip - we really appreciate all of your time and effort on our behalf!
The Carter Family
California
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I cannot say enough how much I appreciate the immediate support I received from your staff this morning and the positive attitude that was portrayed in reaching the remedies needed.
Today I experienced excellence and you have earned this customer's respect, gratitude, and future business.
Thank you,
D Russell
California
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I would like to single out 2 individuals in your organization for service above and beyond what I would consider normal business practice! Leslie Buchannan was sooooo helpful during all of my "how do I go about this" sessions and answered each and every inquiry and Kent Wheeler took the time to answer any and all questions and with humor, knowledge and expertise.
Thank you all for a moving experience.
R. Meany
California
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I just want to acknowledge the great help and service I've had. As a new owner of a 2005 Class C Winnebago which I purchased from La Mesa in February, I had many questions, and received answers to them all. Especially helpful after the purchase was Ben, the Service Manager, who really went beyond the call of duty to get me ready to hit the road! I appreciate, and thank, all involved with my new adventure!
Looking forward to more positive experiences with La Mesa
J. Allen
Georgia
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